ZENDESK is the online system that Inform Billing uses for logging support requests. All customers can access the system and by raising support tickets through Zendesk, benefit from additional functionality:

• You can give the request a priority rating to ensure it is completed in a timely manner
• You can see who the job is assigned to, making it easier for you to get in touch if you need to
• You can see the job history and track the status of the request
• You can raise follow-up requests, in the rare event that the problem was not fully solved
• You can mark tickets as solved if you find that the problem was not within the system
• You can see all previous tickets and view historic data
• You can access the system via a FREE app on your smartphone or tablet

To request support via Zendesk visit: informbilling.zendesk.com where there is even a helpful tutorial to help you get started.